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    Thread: Help, Charged twice for Cute Candlewick Spider Alphabet

    1. #1
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      flbaker's Avatar
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      Default Help, Charged twice for Cute Candlewick Spider Alphabet

      I just bought the Cute Candlewick Spider Alphabet but your system charged me twice so
      instead of taking 200 points for buying , your system deducted 400 for buying it twice.
      Thank you for the help Shawn
      Last edited by flbaker; November 14th, 2017 at 07:38 AM.

    2. #2
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      Take a screen shot showing the double purchase then place a support ticket containing all the details. (Generally a message will appear that one has made a duplicate purchase and no points have been deducted.)
      Never give up, never surrender.

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      The purchases are duplicated for the same time and points have been listed and removed for each purchase from my total

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      Quote Originally Posted by la_cole View Post
      Take a screen shot showing the double purchase then place a support ticket containing all the details. (Generally a message will appear that one has made a duplicate purchase and no points have been deducted.)
      I tried to do what you mentioned to do,I did try to send a support ticket,and tried to add a screen shot of double charges/points for each ,but Shawn's system refusses to let me.
      So what are my next options ?
      Last edited by flbaker; October 28th, 2017 at 08:15 AM.

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      Go here, click on last item and put in information. https://www.designsbysick.com/contact.php If you can't attach the screen shots, just give the information as to when and what happened
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