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    Results 1 to 10 of 10

    Thread: No Download email

    1. #1
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      Default No Download email

      I placed an order last night, and received the Paypal confirmation, but not the download email.

      I tried getting my orders re-sent to me by email this morning (my Paypal email is not the same as my forum email), and received nothing.

      I used the contact form to ask about this and have had no response.

      I tried registering a new account using my Paypal email address in the hope that I would then be able to access my past orders, but have not received the activation email.

      None of these emails are in my spam folder.

    2. #2
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      AcornSky, go here and put in a contact and Rob will get back to you. https://www.designsbysick.com/contactmenu.php
      A smile is a curve that straightens everything out.
      Click daily for both https://thebreastcancersite.greatergood.com and http://www.brotherearth.com/en/top.h...k=BrotherEarth

    3. #3
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      Thanks - I did that earlier today.

    4. #4
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      Angry AcornSky;582509 the same thing has happened to me, not Happy, no reply whats wrong ??

      at
      Quote Originally Posted by AcornSky View Post
      I placed an order last night, and received the Paypal confirmation, but not the download email.

      I tried getting my orders re-sent to me by email this morning (my Paypal email is not the same as my forum email), and received nothing.

      I used the contact form to ask about this and have had no response.

      I tried registering a new account using my Paypal email address in the hope that I would then be able to access my past orders, but have not received the activation email.

      None of these emails are in my spam folder.

    5. #5
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      I suspect that forum emails are not getting through - it's happening a lot lately, but there's nothing we can do about it if they're not ending up in our spam folders. I'm not getting email notifications about posts on this thread either, even though I'm subscribed to it.

      If the site owners or their web hosts can't sort it out they need to send at least the download emails from another email address. Otherwise we will have to put in Paypal claims for refunds, which would be a great shame.

    6. #6
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      As there is no response at all I am going to have to make a Paypal claim. I'll leave it until tomorrow morning (it's currently 10pm here).

      I am really saddened by this.

    7. #7
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      Quote Originally Posted by AcornSky View Post
      As there is no response at all I am going to have to make a Paypal claim. I'll leave it until tomorrow morning (it's currently 10pm here).

      I am really saddened by this.
      From the 'contact' help and support page :- You can go here to retrieve the links for your past design singles and set orders: https://www.designsbysick.com/pastorders.php

    8. #8
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      I have tried that - they are emailed to you and I have not received the email.

    9. #9
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      Just letting everyone know that I have now had a response from Rob with the download link.

      The original was sent to my main email address - the one the Paypal receipt went to - but, like every other email related to this site, it didn't arrive.

    10. #10
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      Quote Originally Posted by AcornSky View Post
      Just letting everyone know that I have now had a response from Rob with the download link....................
      Glad you got your files at last. Thanks for letting us know

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