Help and SupportPlease skim the following Questions before contacting us
Support can take up to 72 hours for a response, although 24 hours is more typical
Please skim the following Questions before contacting us
Click a Question for Answers
Someone else is selling DesignsBySiCK.com's designs click for answers
- The following sites are licenced to sell our designs
- Please report any sites that you may find not listed
- Day Dream designs on Etsy.
How can I see my past orders? click for answers
Where is my order? click for answers
- If all you see is a order cd box and nothing from your order, wait 30 seconds and look again. Paypal might be slow of informing us.
- For download memberships please login at: https://www.designsbysick.com/amember4/login
- You can go here to retrieve the links for your past design singles and set orders: https://www.designsbysick.com/pastorders.php
My Credit Card is being refused click for answers
- We suggest you call your credit card company and ask them why the transaction failed, we are not given the reason why, just that's its refused.
- The cart is actually a standard paypal shopping cart and all credit processing is handled by paypal. Paypal can not tell me why the credit card was refused. I have no control over how or what paypal is doing with your order.
- Can contact paypal support for more information on your card failing: https://www.paypal.com/us/webapps/helpcenter/helphub/home/
How do I cancel my membership subscription click for answers
- If you wish to cancel your subscription click:
if you subscribed with 2checkout: https://2co.com
- or if you subscribed with paypal: https://www.paypal.com/us/selfhelp/article/Canceling-payments-FAQ2327
- Failing that, please see your payment receipt from paypal or 2checkout for information on canceling your subscription.
- If you no longer have these, please send us your username and the method of payment (paypal or 2checkout) at the bottom of this form.
What is my VIP download membership username and password? click for answers
- For VIP download memberships, go to the log in at: https://www.designsbysick.com/amember4/login
- You can get your password reset or your username sent to you.
- You can also change your username once logged into the link above.
- We can not see your password for security reasons.
I signed up for a membership but I keep being asked to add to cart. click for answers
- You wish to download the design sets, not purchase them.
- You will see a link name "Members Download" in the middle of all sets displayed on the product pages: https://www.designsbysick.com/products.php?page=1
- You will also find download links at the bottom of details of a set. Below the add to cart info on each design set detail page you will see: "Members download this set now..[ art ][ dst ][ exp ][ hus ][ jef ][ pcs ][ pes ][ sew ][ vip ][ vp3 ][ xxx ]"
No points for purchases click for answers
- If you purchased a design set or singles and wish to collect points for it, you must register an account in our forums and login into designsbysick.com with that username you created in the forums.
What do I do with ZIP files? click for answers
- You need a program to unzip zip files. Please read Rhonda's instructions: https://www.designsbyrhonda.com/dbrunzippinbfiles.htm
Machine or my software does not load your designs click for answers
- Unfortunetly, technical questions like this can not be handled by us.
- It is best to contact your embroidery dealer for lessons on these advanced questions.
- If you feel it is the result of a defective design or DVD/CD from us, please contact us with the form under "I have another problem ..." below.
You can contact us with this form:
A faster response would be to message our facebook page at: DesignsBySiCK
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